Hampton Inn & Suites San Jose Airport

We came for an event. Booked on the spot. Gave me a discount for being a memeber so I paid less than normal. Also got breakfast 🍳. And check out is at 11am. Only thing was the pool is not heated pool if not this place would be perfect 😍 also rooms are clean. They have a microwave and fridge. No bathtubs. But it’s very comfortable and decent.

Terrible customer service! My company booked meeting space at this property in June. Upon arrival we were informed the person who made the reservation "does not work there". So because they quit are reservations are void? They began requesting we send the paperwork we had to confirm our meeting space reservation to a random email address. Mind you our paperwork also contained credit card information and they just wanted us to send it over to an email not associated with their organization! It was 10pm at night, my employee stood in the waiting are for almost an hour because they also "checked" someone else into her room. They are obviously not verifying identity at this property and just letting people in. Instead of arranging for another room and trying to make the situation better. She had to wait for over an hour until another more competent employee showed up. He was then able to book her a room. They have charged my card with various transactions and their manager "Sam" has not returned any of my calls. Do not stay here or do business! Not only is your safety but identity compromised at this property.

While still a nice property, it’s starting to be in need of updates and replacements for stained hallway carpet, bathroom wallpaper bubbling and peeling , and other maintenance items. You have to ask to have your room serviced and cleaned. (Room not all that clean on check-in either). Definitely not meeting Hilton brand standards. Location is fantastic for light rail stop access and airport is amazingly close. Staff is friendly, but lack follow through on requests.

Big fan of Hampton Inn and this one didn't meet expectations. Not horrible, but not good either. I paid $180/night. If I'd paid the lower rates closer to $100 maybe I'd feel better. This seems like it was a different property that was converted to a Hampton Inn and lacks the nice things I'm used to in new Hampton Inns. The room- adequate but nothing special. Pull out sofa was so uncomfortable my teen son opted to sleep on it folded with his legs completely off the end of it. Multiple large stains on carpet (gross). They use large reusable bottles for soaps and lotion. Get in the shower to find both shampoo and conditioner totally empty. Annoying. 2 towels for a room for 3 people which were used before we went to bed. Pool room was swarmed with people for a small size pool with a door that was open to the parking lot. View from room was a commercial building roof and parking lot. No hot tub, which I'm used to having at Hampton Inns. Also no bath tub- just the shower. Bathroom was oddly remodeled with the sink faucet askew and so poorly placed that water flooded the vanity each time you touch the water coming out. Garbage was overflowing in hallway garbage can. Elevator is antiquated and often full and took quite awhile (we were only on the second floor too). Hallways and shared spaces are not pulled together- caulking is off, there are weird pipes exposed like an ice machine was removed and no remodeling done to fix it up. Enough weird annoyances and just not kept up well that add up. Front desk person was fine- not friendly but didn't need him to be. Ran out of regular coffee in the morning. They put a $100 hold over what you pay on the room for incidentals rather than keeping a card on file. Someone checking in with me with multiple rooms did not expect this and was stressed about the added unexpected money hold. There are enough airport hotels that will choose a different one next time.

We came for an event. Booked on the spot. Gave me a discount for being a memeber so I paid less than normal. Also got breakfast 🍳. And check out is at 11am. Only thing was the pool is not heated pool if not this place would be perfect 😍 also rooms are clean. They have a microwave and fridge. No bathtubs. But it’s very comfortable and decent.

Terrible customer service! My company booked meeting space at this property in June. Upon arrival we were informed the person who made the reservation "does not work there". So because they quit are reservations are void? They began requesting we send the paperwork we had to confirm our meeting space reservation to a random email address. Mind you our paperwork also contained credit card information and they just wanted us to send it over to an email not associated with their organization! It was 10pm at night, my employee stood in the waiting are for almost an hour because they also "checked" someone else into her room. They are obviously not verifying identity at this property and just letting people in. Instead of arranging for another room and trying to make the situation better. She had to wait for over an hour until another more competent employee showed up. He was then able to book her a room. They have charged my card with various transactions and their manager "Sam" has not returned any of my calls. Do not stay here or do business! Not only is your safety but identity compromised at this property.